Information / Privacy Policy

As of 1 July 2021 due to changes in EU tax laws all items ordered from the European Union countries only will be subject to a VAT and import charge upon arrival in your EU country. This varies depending which country you reside in and is out of our control. The shipping company used will be the one collecting these charges on behalf of your local tax office. Please reach out in advance with any concerns and please factor in the overall cost before purchase. All other countries outside of the United Kingdom where we are based and ship from have there own rules you may already be familiar with about importing online purchases.

Cleaning instructions: Please note that as these fashion accessories are made from a high shine flexible PVC they do attract fingerprints and dust. Cleaning is very straight forward. Please refer to our Garment Care Page.

Material: As all items are predominantly made from flexible PVC if you have a known allergy to this material please do not order. As the material does not breath prolonged wear is not recommended. Please do not expose material to excessive heat or cold. Other materials used as described.

The silver tone studding and buckles used are Nickle plated. If you are aware of heaving an allergy to nickel please let us know. The gold tone ore black studding doesn't not contain nickel also its possible to use a different backing to the studdings for those with minor irritations.

Sizing: Most accessories come with adjustable straps allowing for variation is size and styling options as stated in the item description. Further size variation is possible. Please contact us before ordering. In the notes section when ordering pls provide as detailed sizes as possible. Usually neck, bust, under bust, waist and hips sizes are most relevant also you can include dress size.

Shipping:

All items are hand crafted to order in our London Atelier. We aim to fulfil all orders within 1-4 weeks of receiving the order. You can reach out to us to check how long your order will take before or after purchase please email us on contact@jivomirdomoustchiev.com Each item shows you in the description how long it usually takes to craft. If there are delays we will contact you with estimate shipping date. As all items are shipped from London during working week days please appreciate transit times to different countries may vary. If you require expedited shipping this is possible at checkout also if the order is urgent please reach out and it maybe possible to prioritise your needs.

Full tracking is always provided.

Please note some of our printed items are made outside of our atelier and are shipped directly from our trusted print partners. Upon Purchase you will also receive tracking directly from them. Cost of shipping here is determined them.

Within the UK we ship with Royal Mail and UPS

Worldwide we ship via FedEx and UPS Please choose between regular and expedited shipping

Please look out for shipping promotions as we regularly offer Free International shipping on all orders over £350

Again if you have any questions please do reach out via email jivomirdomoustchiev@icloud.com

Please Note If you area based in East London you can select collection from our atelier as an option which of course is free of charge. Reach out to us before purchase and we will remove the shipping cost.

Gift: All items are shipped gift wrapped for that special feeling. All collectable accessories are perfect for purchasing as gifts. Gift messages available upon request. As we do not accept returns if you are unsure what that special someone would won't please purchase our Gift Vouchers. That way your special someone can choose for themselves which style and colour they prefer.

Return Policy / Refunds:

At Jivomir Domoustchiev all items are hand crafted to order only. They are individual fashion sculptures created sized to the customers requirements. This is done to minimise waste and to be kinder to our environment. As such we cannot refund orders. If the items arrive faulty we will of course replace them promptly. As i personally create pack and ship everything this should not happen. Normally all our shipments are insured as I only use Royal Mail, Fedex or UPS for shipments so if lost by them your order will be replaced by me. We will work with you closely prior to order to advise and recommend the items that are best suited to your needs and body shape and desires. If you have any questions please reach out prior to order contact@jivomirdomoustchiev.com

If you have any further questions about the construction or composition of the items for sale please contact us prior to ordering. We aim to reply to your questions within 24 hours.

Full explanation of our Privacy & Refund policy's including Terms and Conditions are available at the base of checkout page.

Jivomir Domoustchiev Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.jivomirdomoustchiev.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

[[ INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.

COMMON LINKS INCLUDE:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads ]]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 16.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@jivomirdomoustchiev.com or by mail using the details provided below:

92 White Post Lane, London, E95EN, United Kingdom